Disclaimers and conditions 

We offer no insurance for your holiday or for any activities included. By accepting our quote and choosing to use us as your accommodation, you are admitting that you understand that we are exempt from any injuries, losses or deaths associated with any part of your holiday and that all necessary insurances must be arranged by you. Prices do not include airport transfers, local transfers, ski passes or equipment hire. By paying your deposit you are agreeing to all our terms. Please also check your invoice before payment to agree to any further terms that are specific to your individual booking. These specific terms are agreed to by completing your payment. 


If cancelled up to 90 days prior to arrival – no charge.

If cancelled or amended up to 90 days prior to arrival 50% of the total will be retained/charged. (deposit will be retained)

If cancelled or amended from 89 to 31 days prior to arrival 75% of the total/amendments will be retained/charged.

If cancelled or amended from 30 up to 8 days prior to arrival 90% of the total/amendments will be retained/charged.

If cancelled or amended after 8 days prior to arrival 99% of the total/amendments will be retained/charged.

No-Shows will be charged and invoiced 100% of the total price.

We will require a deposit of 50% of the final price of your holiday if using credit-cards or 100% if paying by IBAN.
Securing Your Booking Using A Credit Card

Deposits will be deducted using the card data supplied on confirmation of your booking.

Processing payments is not automated so it can take up to 24 hours to complete and confirm your reservation.

Once the payment is made we will send a receipt with confirmation code.  Payments should show as ‘Haus Susanne’

Visa, Mastercard and Maestro only. 

Deposits Via Bank Transfer (IBAN)

Deposits and payments are possible via IBAN. Please contact us directly to arrange a payment schedule. Required deposits via IBAN are 100% of booking total and must be paid in € EURO currency 


If paying by credit card or IBAN, balances are due to be paid 2 weeks prior to arrival. Balances can be paid in cash on arrival (with prior arrangement). All credit card info will be retained until clearance of the final payment. Your supplied credit card will be used to process the balance payment automatically unless you specify otherwise. 

Your Privacy

We are GDPR compliant.
When making a booking you are entering into a contract so there is no option for you not supply your personal data.
This data is safely kept on record up to the minimum legal requirement in Austria for book-keeping and anti-laundering purposes.
You are welcome to ask us to supply you with all data we hold about your bookings.
If you contact us to make an enquiry then you have already requested to receive correspondence from us. We will ask you to opt-in to any further marketing emails.
You are welcome to request any correspondence to be deleted and removed from any of our records. You are also welcome to ask for a copy of any data we have concerning your enquiry.
Please contact us if you have any further questions or queries about how we use your data.